Frequently Asked Questions
Q: Are you a manufacturer or reseller?
A: We proudly manufacture all of our button parts in Chicago, IL. We have one of the largest and oldest manufacturing factories of button parts located in the United States. We have primarily served large to medium size button fabricators who serve the promotional products industry, and have recently expanded our product line to offer complete sets for the public to create their own buttons.
Q: What methods of payment do you accept?
A: We accept Visa, MasterCard, and American Express. For larger orders, we are happy to accept purchase orders. Please contact us at sales@matchlessparsiannovelty.com or call (847) 981-9212 ext 222 for more information.
Q: When will my credit card be billed?
A: Matchless Parisian Novelty, Inc. will bill your credit card upon shipment of your product order.
Q: When will I get my order?
A: Orders are generally shipped within 48 hours of order placement.
Q: How much is shipping?
A: Shipping is calculated based on the weight of the product and your shipping preference. All orders are FOB Chicago.
Q: Can I purchase your product if I live outside the United States?
A: Matchless Parisian Novelty, Inc. will ship anywhere in the world. Please email us at sales@matchlessparisiannovelty.com or call (847) 981-9212 ext 222 for a quote.
Q: Can I have my product delivered to a PO Box or APO/FPO address?
A: Not at this time. For small orders, we deliver via United Parcel Service (UPS) and they do not ship to these types of addresses.
Q: Can I have my product delivered to me overnight?
A: Yes - just choose the priority method of shipping prior to submitting the order. You can choose from overnight, 2nd day, or ground. Your orders must be placed by 1:00 pm Central Standard Time (CST) in order to receive the next day or in 2 business days for in stock parts. Please call if you have questions before placing an order at (847) 981-9212 ext 222.
Q: Will I be charged sales tax?
A: Sales tax will be charged to Illinois residents who do not have an Illinois tax exempt certificate on file with Matchless Parisian Novelty, Inc. You may download the PDF Form here to fill out (must have Adobe Reader to access) and fax the form to (847) 981-9278 or email to sales@matchlessparisiannovelty.com.
Q: Why do your parts not fit the Badge-A-Minit presses?
A: Our parts our industry standard and true to size. Badge-A-Minit parts are specialized for their machines and measure approximately a 1/8" inch larger than industry standard. For example, a 2-1/4" Badge-A-Minit part actually measures 2-3/8".
Q: What if I do not like the product after I order? Can I return it?
A: Customers are responsible for shipping charges for all returned non-defective product and subject to a 15% restocking fee. Special orders are non refundable. Shipping and processing fees are non refundable. All claims must be made within 14 days of receipt of product. Please contact us for a Return Merchandise Authorization Number (RMA#). We will not accept returns without prior authorization. Please contact us at sales@matchlessparisiannovelty.com or call (847) 981-9212 ext 222.