Order & Shipping Information
Method for Ordering:
Call us at (847) 981-9212 ext 222 from 7:30 AM – 4:00 PM CST. We will be happy to assist you with questions.
Forms of Payment:
We accept Visa, MasterCard, and American Express. Please be ready to provide the exact name as it appears on the card, billing address, and phone number. Incorrect information will cause a delay in processing your order.
For commercial orders, we are happy to accept purchase orders. Please contact us at sales@matchlessparsiannovelty.com or call (847) 981-9212 ext 222 for more information.
Shipping:
All shipments are FOB our facility, Chicago IL. In stock orders are generally shipped within 48 hours.
We are not responsible for:
- Late or misdirected shipments caused by carrier
- Late or misdirected shipments due to incorrect information given at time of order placement
- Refused, canceled or non-deliverable shipments
Tax:
Products are subject to sales tax in the state of Illinois. Illinois businesses must have a Resale Certificate on file at Matchless Parisian Novelty, Inc. for tax exemption eligibility. You may download the PDF Form here to fill out (must have Adobe Reader to access) and fax the form to (847) 981-9278 or email to sales@matchlessparisiannovelty.com
Returns:
Matchless Parisian Novelty, Inc. takes pride in our workmanship. We will happily replace your order if damaged or defective. All claims must be made within 14 days of receipt of product. Please contact us for a Return Merchandise Authorization Number (RMA#). We will not accept returns without prior authorization. Please contact us at sales@matchlessparisiannovelty.com or call (847) 981-9212 ext 222. Customers are responsible for shipping charges for all returned non-defective product and subject to a 15% restocking fee. Special orders are non refundable. Shipping and processing fees are non refundable.
Ship returns to:
Matchless Parisian Novelty, Inc.
Attn: Sales Returns (RMA#)
840 W. 49th Place
Chicago, IL 60609
Foreign Entities:
Matchless Parisian Novelty, Inc. will ship anywhere in the world. Please email us at sales@matchlessparisiannovelty.com or call (847) 981-9212 ext 222 for a quote or sample request. Matchless Parisian Novelty, Inc. is not responsible for payment of any charges for the import of our product, including but not limited to, taxes, duties, and tariffs. Import fees are calculated by receiver’s country and payable upon delivery.